Measure the quality of service
GRTgaz has implemented several indicators to manage the quality of its services and is ISO 9001 certified for its gas odorization activities.
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GRTgaz publishes the monitoring of its quality of services on a monthly or yearly basis.
Monthly or yearly indicators
- Quality of quantities (1.a, 1.b, 1.c, 1.d)
- 1.a -Quality of quantities measured at PITDs
- 1.b - Quality of the quantities telemetered
- 1.c - Quality of intraday quantities telemetered
- 1.d - Quality of global forecasts for gas day consumption
- Reliability of the indicator of linepack (2.a)
- Tracking the availability of the most useful information (2.c)
- Tracking the quality of publications of the most useful information (2.d)
- Monitoring the functioning of the single market area (2.f)
- Indicators of quality of service's GRTgaz related to maintenance (2.b)
- Tracking claims (2.e)
- Environmental indicators (2.g)